Refund & Cancellation Policy

This Policy explains when payments made to Nemodatech Real Estate Solutions Limited (“Nemodatech”, “we”, “us”) are refundable and how to request a refund. It applies to purchases on our website, Admin Panel, and mobile apps, including: (a) Book-a-Visit booking fees (general users), (b) agent subscription plans (Basic, Premium, Premium+), (c) paid add-ons such as featured listings/boosts and promotional placements, (d) leads packages/credits (if offered), and other Nemodatech paid services.

Property transactions: Payments between buyers/tenants and property owners/agents outside Nemodatech’s checkout must be handled directly with the agent/owner and are subject to their terms.

• Billing Period – the recurring interval for subscriptions (e.g., monthly).
• Service Credit – a non-cash credit applied to future Nemodatech invoices.

When you pay a booking fee to schedule a property visit, these rules apply. Times reference the scheduled local start time of your visit.

What counts as a no-show?

Arriving more than 15 minutes late without prior notice, or being unreachable by the agent at the meeting time. Use in-app chat or the contact in your booking to notify delays or request a reschedule.

Evidence we may request

• In-app chat or call logs showing attempts to meet
• Time-stamped photos at/near the meeting point (optional)
• Agent confirmation that the property was unavailable

Booking terms version: 2025-09-09. For agent-side subscriptions and ads, see Eligibility for Refunds.

We aim to be fair, fast, and transparent. The table below summarizes standard outcomes:

We may grant goodwill credits outside this policy at our discretion.

• Payment processor/bank fees, taxes, and verification/KYC fees.
• Used subscription time and delivered ad impressions/placements.
• Discounts, promo codes, and free trials.
• Requests made more than 30 days after the charge (unless required by law).

• Subscriptions: Cancel anytime; access remains until the current Billing Period ends.
• Downgrades: Take effect next cycle (no back-dated refunds).
• Ads/Featured placements: You can pause or cancel future delivery; see Eligibility for refund/credit rules.

Email billing@nemodatech.com (or use “Billing → Request Refund” in-app) and include:

• Account email / Agent ID or Booking Reference
• Transaction ID, date, amount, payment method (Flutterwave/MoMo)
• Reason and any evidence (screenshots, error messages, chat logs)

Deadline: within 30 days of the charge. We acknowledge within 2 business days and aim to resolve within 5–10 business days.

• Refunds are sent to the original payment method.
• We initiate approved refunds within 5 business days. Posting times depend on your bank/wallet (cards: 3–10 business days; mobile money: 24–72 hours).
• If the original method cannot receive a refund, we’ll offer an alternative or a Service Credit.

You may request credits when our monthly availability drops below target:

Credits apply to future invoices and are not cash. Excludes scheduled maintenance (announced in advance), issues caused by your systems or third-party networks, and force majeure.

Please contact us first—most issues are solved faster than a bank dispute. If you file a chargeback, we may temporarily suspend account features during investigation to prevent fraud or double recovery.

Nemodatech is not a party to property sales/rentals or service contracts between users and agents/owners. Payments made directly to an agent/owner follow their terms. We can provide documentation we hold (subject to law) to help resolve disputes.

We follow applicable consumer laws (including Uganda’s regimes). If your local law grants you additional mandatory rights, we will honor them. For corporate/agent accounts, this Policy applies as a B2B arrangement to the maximum extent permitted.

We may update this Policy; material changes will be announced in-app or by email. The “Last updated” date indicates when changes took effect.