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First-time subscriptions—full refund within 7 days if premium features weren’t used. Duplicates/unauthorized—full refund after review. Renewals—non-refundable (access continues to period end). Featured ads already running—service credit for unused days; campaigns not started—full refund.

• First-time subscriptions: Full refund within 7 days if premium features weren’t meaningfully used (e.g., no >1 premium listing, no running featured boost).
• Recurring renewals: Non-refundable; access continues to the end of the billing period.
• Featured listings/ads: Not started → full refund. Already running → service credit for unused days if paused early.
• Leads/credits: Never used → refundable within 7 days; otherwise we may re-credit equivalent leads.
• System outage (our fault): If uptime < 99.5% monthly or a 12+ hr outage blocks core use, we grant a service credit.